Effective Date: 2026
We stand behind the quality of our SuperBox products and strive to provide a satisfying shopping experience for every customer.
Eligibility for Returns
You may request a return or refund within 14 calendar days from the date you receive your order. All returned items must be unused, unmarked, and in original packaging with all original accessories included. Used, damaged, or missing-parts items are not eligible for free return or full refund.
Defective & Damaged Items
If you receive a defective, damaged, or incorrect item, please contact our support team within 48 hours after delivery with photos or videos as proof. We will arrange a free replacement or full refund and cover the return shipping cost.
Customer Remorse Returns
Returns due to personal reasons (changed mind, incompatible with local device, unnecessary purchase) are accepted within 30 days. The customer is responsible for all return shipping fees. Original shipping fees are non-refundable.
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 3–7 business days. The refund will be issued to your original payment method. Please allow your bank or payment provider additional days to complete the transaction.
Final Sale Items
Limited edition items, promotional bundle products, and clearance items are final sale and cannot be returned or exchanged.
Return Instruction
Please contact our official email to get an official return authorization before sending back any items. Unauthorized returns will not be accepted.